This dynamic duo works together to improve the way customers interact with their utilities and make the way they pay their bills easier.
June 2021. International open, a premium software provider, and Paymentus, a leader in electronic bill payment, presentation and processing, are teaming up to improve the customer experience for utility companies. Today, the demand for customer-centric experiences is reshaping the utilities industry, prompting companies to seek new ways to create unique and enhanced experiences.
With this partnership, Open and Paymentus will provide utilities with out-of-the-box integration to deliver seamless experiences to their end users. Open Smartflex’s self-service portal natively integrates with Paymentus to provide online payments, reducing implementation times and costing nothing. In the Open Smartflex portal, users are directed to the Paymentus portal wallet where they can make payments using methods such as credit card, debit card or digital wallets like Amazon Pay, Apple Pay, Google Pay, PayPal, Venmo or PayPal Credit. At any time, customers can reuse previous payment methods with the click of a button, always ensuring worry-free PCI and NACHA-compliant interactions. Additionally, users can choose to easily set up automatic payment and view past payment history, giving them a variety of options to manage and pay their bills.
Through this initiative, Open International and Paymentus aim to use their expertise to successfully improve the customer experience of utilities, while providing peace of mind, security and compliance.
About Open International
Since its inception in 1987, Open International has provided technology that helps telecommunications and utility providers meet their business goals and implement innovative business strategies. Open’s software solution has enabled our customers to stay on top of their industry’s biggest challenges by giving them the agility to act on current and future issues. We believe that with truly powerful technology, we can help simplify the operation of service providers, create value and increase customer satisfaction. With these core values, we have created our unique, state-of-the-art and comprehensive product: Open Smartflex is a holistic, multiservice and preconfigured software solution that provides a powerful invoicing engine, a robust customer service suite, an agile mobile workforce management system, a smart metering engine and hundreds of other features to meet the basic needs of our customers.
With more than 20 years of experience, Paymentus is the leading provider of innovative, reliable and secure electronic payment and invoice presentation services for more than 1,300 leading customers in the utilities, government, telecommunications, insurance, consumer finance, health and higher education. Our comprehensive electronic billing and payment platform enables our customers to provide a unified customer bill payment experience that includes online, mobile, digital, IVR, text, voice-assisted, kiosk and assisted channels. agent, as well as a full range of customer communication channels options.
Maria Corredor, Marketing Communications Specialist in the United States, Open International
Maria del Mar Caldas, Head of Advertising, Marketing and Public Relations, Open International